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WHAT WE DO

Reliability as a Service (RaaS)

You need stations that “just work.” Period. With RaaS, we handle the details and make reliability your reality.

 

Enjoy sit-back-and-relax peace of mind for your Level 2 and DCFC charging stations, with fast and reliable O&M services at consistent, hassle-free prices. 

Simple, easy, and all-inclusive EVSE O&M.

Reliability as a Service (RaaS) is a labor subscription service that provides peace of mind to charging station owners and operators, who require fast and reliable O&M services at consistent, hassle-free prices.

Our fully charged clients

Leading companies trust ChargerHelp!

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WHY RaaS?

Hassle-Free EVSE Operations & Maintenance

Managing EVSE equipment can be complex—streamline yours and your customers’ experience with RaaS. Benefit from comprehensive maintenance, rapid issue resolution, expert technicians, and data-driven insights. Enjoy consistent pricing, scalable solutions, and tailored support, all designed to ensure seamless and dependable EVSE performance

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Predictable and transparent pricing

Say goodbye to surprise and higher-than-expected O&M costs

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Safeguard your organization’s reputation

Reduce complaints and bolster EV driver confidence and satisfaction

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Improve your true uptime

Achieve NEVI and other reliability targets while minimizing operational disruptions due to down stations.

All RaaS subscriptions include:

  • Unlimited corrective maintenance

  • Support from our in-house, certified EVSE technicians

  • Access to our purpose-built EMPWR software, including for proactive network monitoring and easily submitting tickets for issues 

  • Comprehensive data insights on individual stations and your EVSE network overall

  • Streamlined uptime reporting for NEVI, state, PUC, and corporate requirements

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GET STARTED WITH RAAS

How it Works

You pay one low monthly fee. We take care of the rest.

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Give us your information

Let us know where you’re located, and what kind of equipment you have. That’s all we need to get started.

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Find a plan that’s right for you

We offer different service levels to fit your needs. Looking for a custom solution? We can help with that, too.

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You’re all set!

We’ll lead you through a quick and easy onboarding process to get you set with your new service.

WHY CHARGERHELP

Your fast lane to better EVSE O&M

As the first company exclusively dedicated to EVSE O&M, we work together with the entire EVSE value chain to make true uptime the EV charging norm.

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18,000+

# of charge ports across the United States we’ve serviced to date.

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Public + Fleet

Deep experience across public charging infrastructure and private fleet charging.

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25+

# of EVSE hardware and software companies for which we’re an authorized vendor.

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Comprehensive

Get peace of mind as we handle the complex world of EVSE infrastructure, which requires skills and resources spanning software techs, electricians, and warranty limitations

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L2 + DCFC

Expertise spanning highway, destination, and depot Level 2 and DC fast charging stations.

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Trusted

As an independent O&M leader not aligned to any one EVSE OEM, we’re your single, trusted point of accountability for uptime.

Who is RaaS For?

Charging an Electric Car

Automakers

Drive EV adoption with our Reliability as a Service (RaaS). As EV use grows, ensure your charging stations reflect the innovation of your vehicles.

Learn More >

Utilities

Drive EV adoption with our Reliability as a Service (RaaS). As EV use grows, ensure your charging stations reflect the innovation of your vehicles.

Learn More >

Corporate Fleets

Drive EV adoption with our Reliability as a Service (RaaS). As EV use grows, ensure your charging stations reflect the innovation of your vehicles.

Learn More >

EV Providers

Drive EV adoption with our Reliability as a Service (RaaS). As EV use grows, ensure your charging stations reflect the innovation of your vehicles.

Learn More >

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Are you NEVI and Inflation Act Ready?

There are specific reliability requirements and benchmarks EV Service Providers need to meet in order to qualify for National Electric Vehicle Infrastructure (NEVI) and Inflation Reduction Act (IRA) grants. Are you ready to meet them?

"ChargerHelp! takes a creative approach to the problem of getting competent technicians out into the field to troubleshoot and support the operations and maintenance of L2 & DCFC charging stations at competitive prices."

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LEARN MORE ABOUT CHARGERHELP!

Download our Capabilities Brochure

We provide Technology and Reliability solutions for maintaining EV charging stations that increase uptime through in-field services and data capture, as well as EVSE workforce training and development.

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Boost Your Uptime

Inquire about SLA options and pricing matched to your EVSE O&M needs.

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