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Get in Touch

your Command Center for Charger Reliability

Speak to An EMPWR expert

EMPWR unifies every charger, every OEM, and every site—so you can see issues sooner, resolve them faster, and report with confidence.

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Leading companies trust ChargerHelp!

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One Platform.
Total Uptime Confidence.

The Smarter EV Charger Platform

EMPWR, our proprietary technology platform, fuels the Reliability as a Service (RaaS) offerings. It is designed to work seamlessly with every brand, every deployment, and every technician, facilitating proactive, holistic, and predictable management of EV charging infrastructure.

Your EVSE Operations Hub

Everything You Need to Run a Reliable Charging Network

Your express lane to reliable, compliant, and cost-effective EV charging management and operations. RaaS gives you everything need to meet state mandates, boost charger usage, and take the complexity out of EVSE maintenance.

Data Engine: 24/7
Proactive Monitoring
  • Provides continuous data collection to determine charger health in real-time.
  • Leverages brand agnostic data ingestion from any CMS, backend, or 3rd party, using APIs for early detection and true fault identification.
  • Proactively resolves issues and drives uptime for a superior driver experience.
Diagnostics
& Issue Management
  • Enables rapid response to charger issues by determing the fastest path to issue resolution.
  • Offers a “single pane of glass” to consolidate all communication and data (from any vendor, CMS, backend, or 3rd party) in one location.
  • AI-infused capabilities quickly correlates relevant historical information, prioritize key data, and improve data quality for efficient asset monitoring and issue tracking.
Streamlined Communication
via the Technician App
  • Facilitates effective communication with technicians to ensure accurate work and successful first visits.
  • Improves on-site efficiency by leveraging real-time actionable data and repair knowledge.
  • Provides technicians with access to over 600 verified and refined workflows for industry-leading accuracy.
Reliability Insights
Reporting
  • Provides continuous data collection to determine charger health in real-time.
  • Leverages brand agnostic data ingestion from any CMS, backend, or 3rd party, using APIs for early detection and true fault identification.
  • Proactively resolves issues and drives uptime for a superior driver experience.

EXCLUSIVELY FROM CHARGERHELP!

The Platform of Choice for EV Infrastructure Leaders

EMPWR is the infrastructure layer powering EV charger uptime across 25+ OEMs, multiple vendors, and every site in your network.

Get started with EMPWR
Cross-OEM Visibility

One dashboard for all chargers. EMPWR consolidates 25+ OEMs into one control center.

Built for Scale

Whether you’re managing 10 chargers or 10,000, EMPWR grows with your infrastructure and your electrification goals.

Remote Diagnostics

Resolve issues before dispatching techs. EMPWR slashes Mean Time to Repair (MTTR) by turning days-long service delays into real-time remote resolutions.

Lower Cost to Solve

EMPWR minimizes truck rolls and optimizes ticket routing, helping you reduce field service spend while keeping your network compliant.

Ready to #EMPWR
Your Network?

Let’s talk about how EMPWR can support your O&M needs.

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