2025 Annual Reliability Report
Discover the disconnect between reported EV charger uptime and actual driver experience in the U.S.
Download the Report.
Explore the complexities and opportunities within the electric vehicle charging ecosystem
“Earning and retaining EV drivers’ trust while delivering an excellent charging experience is a collective responsibility involving all EV stakeholders, from station operators to policymakers to manufacturers. By pursuing a broader set of industry actions—building driver trust, improving data transparency, investing for the long term, and ensuring accountability—we can chart a course toward a more mature, seamless, and reliable EV charging ecosystem.”
– Kameale C. Terry
Co-Founder & CEO, ChargerHelp
Why This Report Matters.
of charging attempts are successful
are failures occurring on chargers that appear operational
EVs Americans will purchase this year
The data is in
The State of Uptime in 2025
As the EV sector evolves at warp speed, measuring charging performance and driver satisfaction is key to improving reliability.
The Real-World EV Driver Experience
A notable obstacle in EV adoption is the lack of reliable EVSE, a critical requirement in a country designed around gas-powered vehicles.
From Silos to Collective Success
In the realm of big data, consumer privacy and cybersecurity fears about how and where EV driving information is used pose serious risks to future growth and EV acceptance.