Updated: Dec 8, 2022
LOS ANGELES, CA (SEPTEMBER 15, 2022) — Improved reliability of charging stations is essential to bolstering electric vehicle adoption. Despite leading the industry in customer satisfaction and reliability*, Tesla is deeply invested in customer experience and is working with ChargerHelp! to continually improve reliability and consumer confidence in charging access.
ChargerHelp!, founded in 2020, has emerged as a trusted brand for boosting confidence among electric vehicle (EV) owners. Among its range of solutions; an expansive trained workforce capable of repairing and troubleshooting charging stations, and Reliability as a Service - a service that allows for unlimited charging station O&M services at a fixed monthly price per EV charging station.
“Trusting that a charging station will work and knowing that if there is an issue it will be fixed in a timely manner is essential to EV drivers and paramount to the success of the industry,” said Kameale C. Terry, ChargerHelp! Co-Founder & Chief Executive Officer.
As part of the partnership with Tesla, ChargerHelp! will survey Tesla Destination Charging Network stations in California to provide critical data points and insights pertaining to the station's overall performance. Tesla’s Destination Charging Network (currently at over 35,000 locations) partners with hotels, restaurants, and resorts to provide EV charging as an amenity to customers.
ChargerHelp! has become a trusted service provider in the EV industry thanks to its ability to offer technology solutions that bolster EV consumer confidence. The brand has also emerged as a trusted partner due to its ability to consistently deploy a highly trained workforce to meet growing demand in the industry.
“Our technology and the importance of meeting the EV customers’ needs has heightened the demand for a skilled and developed workforce,” said Evette Ellis, ChargerHelp! Co-Founder & Chief Workforce Officer. She then added, "ChargerHelp! is overcoming the existing skills gap by recruiting quality, underutilized, reliable, high-performing professionals.”
About Tesla, Inc.
Tesla, Inc. is an American multinational automotive and clean energy company headquartered in Austin, Texas. Tesla designs and manufactures electric vehicles, battery energy storage from home to grid-scale, solar panels and solar roof tiles, and related products and services.
ChargerHelp!’s app-based dispatch and deployment system solves the industry-wide problem of downed electric vehicle charging stations by providing on-demand repairs and maintenance support from trained local workforces. This capability, provided at scale, is essential to support sharp growth in EV charging infrastructure and dramatically improve efficiency, turnaround time, and network availability, while reducing costs across the networks.
With ChargerHelp!’s service offering, partner EV charging network operators can meet new service level requirements and win new EVSE contracts to meet the exponential growth in charging demands.
For more information, visit www.chargerhelp.com.
*JD Power 2022 Electric Vehicle Experience Ownership Study.