your Command Center for Charger Reliability
EMPWR unifies every charger, every OEM, and every site—so you can see issues sooner, resolve them faster, and report with confidence.
The Smarter EV Charger Platform
EMPWR, our proprietary technology platform, fuels the Reliability as a Service (RaaS) offerings. It is designed to work seamlessly with every brand, every deployment, and every technician, facilitating proactive, holistic, and predictable management of EV charging infrastructure.
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Everything You Need to Run a Reliable Charging Network
Data Engine: 24/7 Proactive Monitoring
- Provides continuous data collection to determine charger health in real-time.
- Leverages brand agnostic data ingestion from any CMS, backend, or 3rd party, using APIs for early detection and true fault identification.
- Proactively resolves issues and drives uptime for a superior driver experience.
Diagnostics & Issue Management
- Enables rapid response to charger issues by determing the fastest path to issue resolution.
- Offers a “single pane of glass” to consolidate all communication and data (from any vendor, CMS, backend, or 3rd party) in one location.
- AI-infused capabilities quickly correlates relevant historical information, prioritize key data, and improve data quality for efficient asset monitoring and issue tracking.
Streamlined Communication via the Technician App
- Facilitates effective communication with technicians to ensure accurate work and successful first visits.
- Improves on-site efficiency by leveraging real-time actionable data and repair knowledge.
- Provides technicians with access to over 600 verified and refined workflows for industry-leading accuracy.
Reliability Insights Reporting
- Delivers robust reporting and analysis, providing critical insights into charger performance.
- Reports include details on fault type, issue type, repair activity, OEM contribution to downtime, and uptime by asset.
- The analysis helps pinpoint interoperability and operator issues, leading to data-driven corrective actions.
The Platform of Choice for EV Infrastructure Leaders
EMPWR is the infrastructure layer powering EV charger uptime across 25+ OEMs, multiple vendors, and every site in your network.
1. Cross-OEM Visibility
One dashboard for all chargers. EMPWR consolidates 25+ OEMs into one control center.
2. Remote Diagnostics
Resolve issues before dispatching techs. EMPWR slashes Mean Time to Repair (MTTR) by turning days-long service delays into real-time remote resolutions.
3. Lower Cost to Solve
EMPWR minimizes truck rolls and optimizes ticket routing, helping you reduce field service spend while keeping your network compliant.
4. Built for Scale
Whether you're managing 10 chargers or 10,000, EMPWR grows with your infrastructure and your electrification goals.
5. Certified EVSE technicians
Our techs are trained exclusively in EVSE O&M—and backed by our proprietary EMPWR platform.
Chosen by Leaders in EV Charging
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