Rising Tides Lift All Boats: Why Collaboration Is the Real Competitive Advantage
The electric vehicle (EV) industry is rapidly evolving, and with it comes the critical need for reliable charging infrastructure. We believe the future of EV reliability hinges on a collaborative ecosystem; hardware manufacturers, software developers, automakers, and policymakers must work together to solve challenges and drive innovation. A collaborative approach, versus a go-it-alone strategy, is […]
Charging Is Not Just Infrastructure — It’s an IoT Asset
If you ask most people to describe an EV charger, they’ll picture a box on a curb — a piece of public infrastructure. But this image leaves out what truly defines a charger: software. At ChargerHelp, we’ve learned firsthand that every charger is an IoT asset — a connected computer managing the delicate flow of […]
It Says It’s Up… But Does It Actually Work? Rethinking EV Charging Reliability
When most people talk about EV charging, they talk about uptime. It’s the industry’s go-to metric, the headline number everyone points to when proving that things are working. But there’s a catch: a charger can be “up” without actually working. At ChargerHelp, we call this difference the gap between availability and true reliability. Think of […]
5 Key Takeaways From ChargerHelp’s Buyer’s Report
EV charging station owners must choose the best vendors and equipment to service their electric vehicle (EV) charging station; however, issues ranging from compliance with protocol standards and certifications, to a lack of transparency and accountability across the supply chain, threaten EV adoption and the long-term performance of EV operators. A Buyers occupy a unique […]
Public Chargers as Necessity: 4 Steps to Improve the Reliability of EV Charging Stations
The number of public electric vehicle (EV) chargers is rising, and EV sales show no signs of slowing down. However, not all residences and communities are equipped with EV chargers, leaving drivers who live in space-conscious dwellings like apartment buildings or in charging deserts—areas with few to no public chargers—out of luck. Offering reliable EV […]
The Toll of Time: How Aging EV Infrastructure Impacts Reliability
As electric vehicle (EV) adoption accelerates, the reliability of charging infrastructure becomes increasingly critical. One of the key challenges identified in the ChargerHelp Annual Reliability Report is the impact of aging EV infrastructure on network performance. The report reveals a clear correlation between the age of charging equipment and the likelihood of downtime, with stations older than four […]
The Scary Truth About EV Charger Reliability (And How to Fix It)
Imagine pulling up to a charger that appears functional, only to find it offline when you need it most. Or perhaps you drive past a charger that seems out of service, but it’s actually working just fine. These frustrating situations are common for EV drivers dealing with unreliable chargers. Let’s break down these issues—what we […]
When Software Fails: The Hidden Costs of Inaccurate Station Reporting
In the rapidly evolving landscape of electric vehicles, providing Reliability as a Service (RaaS) has become a cornerstone of the industry’s growth. However, the ChargerHelp Annual Reliability Report highlights a significant challenge to this goal—software inaccuracies that can seriously compromise the effectiveness of RaaS by misrepresenting the status of EV charging stations. These inaccuracies not only lead to […]
Understanding EV Charging Reliability: A Deep Dive into the ChargerHelp Report
As the electric vehicle (EV) market continues to surge, the reliability of charging infrastructure is emerging as one of the most critical challenges. With over 175,000 public EV charging ports now available in the U.S., ensuring consistent uptime and reliability is essential not only for maintaining driver confidence but also for supporting the broader adoption of […]
Reliable EV charging will be crucial this July 4th holiday, as the Great American (Electric) Road Trip takes center stage
Record numbers of Americans are poised to travel for the upcoming July 4th holiday and weekend. And a record number of those people — an estimated 60.6 million — will travel 50 miles or more from home by car, according to AAA. This year’s travel surge will also take place with more EVs on the road […]