RaaS Chronicles: Debunking the Simplicity of EV Charger Repair
By Kameale C. Terry Welcome to the RaaS Chronicles, where I aim to shed light on the many intricacies and realities of the world of...
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CASE STUDY
Getting drivers on the road again.
Overview
A ChargerHelp utility partner is working to make EV charging easier and more accessible. The utility contracted with ChargerHelp! to provide field maintenance services and improve system uptimes.
When the utility reached out to ChargerHelp! they wanted to get a handle on open and unresolved tickets, many of which had been open for months, and some, for over a year. Critically, they also needed a complete assessment of charger readiness across their properties.
Solution
ChargerHelp! conducted a baseline audit of over 500 EV charging stations owned and operated by the utility. The audit revealed 30% of stations suffered from communications issues, rendering them unreliable. Another 30% were offline completely due to a variety of issues.
We were able to tailor a RaaS solution to the utility’s unique needs that included ongoing support, troubleshooting, and upgraded campaigns to ensure a dependable charging experience for all of their EV charging customers.
EXCLUSIVELY FROM CHARGERHELP!
Reliability as a Service
Reliability as a Service (RaaS) is a labor subscription service that provides peace of mind to charging station owners and operators who require fast and reliable O&M services at consistent, hassle-free prices.
Increased utilization
With 97% uptime, your customers will use your charging stations more often, leading to a boost in revenue.
Boost your brand
Your business is only as good as your reputation. Give your drivers reliability worth talking about.
Predictable O&M costs
No more guess work - with one monthly fee, you know what you're spending and when.
Certified EVSE technicians
We only do EVSE operations and maintenance. Every technician we send to every location is an expert.
Step One
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