The 2026 ChargerHelp Reliability Report
Download the 2026 Reliability Report.
Why this report matters.
Unveiling half a billion data points.
Closed out with a documented root cause and fix.
Telemetry & charger-behavior events across the network.
OEMs supported nationwide, across every major network.
The Reality of EV Charger Recovery
Standard "99% uptime" claims are often met with skepticism as it would require chargers being offline for less than 3.27 days per year. Yet individual service providers across the industry report hitting their standalone SLAs, while stations frequently sit offline for weeks.
The 2026 ChargerHelp Reliability Report bypasses theoretical percentages to analyze the raw operational mechanics of Mean Time To Resolution (MTTR). Drawing on a massive proprietary dataset of ½ billion data points, this study provides the definitive blueprint for moving from reactive operations to an intelligence-led, connected recovery model.
What You’ll Discover Inside
How handoffs between vendors across issue intake, diagnostics and field repair cause long delays.
Why 36% of outages need repeat site visits causing 48% of total downtime and how to stop them. Revealing more key data findings.
How using data evidence lets operators fix issues remotely or prepares a technician for a first visit resolution.
Key requirements for SLA’s between CPOs, OEMs, and service providers to hit 99% uptime.
"Earning and retaining EV drivers' trust while delivering an excellent charging experience is a collective responsibility involving all EV stakeholders, from station operators to policymakers to manufacturers. By pursuing a broader set of industry actions, building driver trust, improving data transparency, investing for the long term, and ensuring accountability, we can chart a course toward a more mature, seamless, and reliable EV charging ecosystem."