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Reliability as a Service EMPWR Platform

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2026 Reliability Report Field Notes News & Events

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Reliability. Powered by Intelligence.

A data-first charging maintenance company.

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10,000+

Issues resolved

Closed out with a documented root cause and fix.

500M+

Charge sessions observed

Telemetry & charger-behavior events across the network.

60+

CMS & OEM coverage

OEMs supported nationwide, across every major network.

The problem

Every EV charger is a maze of hardware, software, and connections. When something fails, the answer can get lost between vendors.

What we do

ChargerHelp finds the answer and turns it into action.

01. AI Diagnostics AI analyzes millions of data points to find the real root cause.
02. Remote-First Resolution Issues resolved over-the-air (when possible) using historical learnings.
03. Intelligent Dispatch Scoped truck roll with clear diagnosis for the right fix the first time.

Trusted by operators across the network

Reliability as a Service (RaaS)

Your whole network, covered.

RaaS watches every charger and every vendor. Issues get owned, not passed between vendors.

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RaaS Runs on EMPWR

The platform behind every signal.

Charging networks are fragmented by design. EMPWR connects the hardware, software and protocols, turning fragmented data into one intelligent system.

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EMPWR platform — downtime breakdown dashboard on iPad

RaaS Runs on EMPWR

The platform behind every signal.

Charging networks are fragmented by design. EMPWR connects the hardware, software and protocols, turning fragmented data into one intelligent system.

Explore EMPWR

Reliability isn't just a service call.
It's an ecosystem.

The Connective Layer

EMPWR Platform unifies every charger, network, and protocol, so your whole network reads as one.

Human-led Ownership for the Entire Resolution

A dedicated team that owns the resolution and your uptime, end to end.

Nationwide Field Network

Certified technicians available with the right fix the first time.

A Proprietary Data Asset

A verified record of how chargers fail and get fixed, watched continuously and held by no one else.

The Data Asset

Years of field resolution.
Now a proprietary data asset.

ChargerHelp has built a verified record of how EV chargers fail, how evidence changes the diagnosis, and how issues get resolved across every layer of the ecosystem. It's the reason no other platform can see what we see.

500,000+

Field service records

600,000+

Charge sessions observed

60+

Brands covered

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