Fully managed intelligence. Flexibility in the field.
RaaS keeps your chargers up with continuous monitoring, remote fixes across every vendor, and flexible field work.
Fully Managed Intelligence, Flexibility in the Field.
RaaS keeps your chargers up with AI diagnostics, remote fixes across every vendor, and flexible field work.
A single fault shouldn't mean chasing vendors.
Chasing the right vendor and hoping someone owns the outcome is how downtime drags on. RaaS makes reliability one accountable service, end to end.
Every charger and vendor watched continuously. When issues arise, the data points to the real root cause — not the surface alarm.
Fixed over the air where possible, based on historical learnings. When hands are needed, the right fix is dispatched the first time.
Every resolution is documented and fed back into the system. You see exactly what happened, and why.
Three tiers.
One standard of reliability.
All tiers are fully managed and built on the same EMPWR platform. The difference is field labor: use our technician network, or bring your own.
Managed service with unlimited labor. We handle everything end to end: monitoring, diagnosis, remote fixes, and every truck roll.
Managed service with flexible labor options. Certified technicians are available on demand, or use your own field team.
| What's included | Full RaaS | Remote RaaS |
|---|---|---|
| AI Diagnostics | ||
| Remote resolution | ||
| EMPWR platform access & reporting | ||
| Dedicated Reliability Coordinator | ||
| Labor & truck rolls | Unlimited, fully managed | Add-on, on demand |
| Field technician network | Full access | On demand |
| Fully managedFullManaged service with unlimited labor. We handle everything end to end: diagnosis, remote fixes, and every truck roll. | Flexible laborFlexManaged service with flexible labor options. Certified technicians are available on demand, or use your own field team. | Software onlyEMPWR OSEnterprise software subscription. Diagnostics and reporting run on your network while your team owns resolution. | |
|---|---|---|---|
| AI Diagnostics | |||
| Remote-first resolution | |||
| EMPWR platform access & reporting | |||
| Dedicated Reliability Coordinator | |||
| Labor & truck rolls | Unlimited, fully managed | Add-on, on demand | Add-on, on demand |
| Field technician network | Full access | On demand | On demand |
One owner for the entire resolution.
Reliability Coordinators own the resolution end to end and optimize field dispatch, so reliability is someone's job, not everyone's problem.
Talk to our team
Stop chasing reliability.
Start owning it.
See what a single accountable service looks like across your network.
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