Field Notes
Practitioner research and engineering perspectives on EV charging reliability, diagnosis, and the operating models behind the network.
99% Uptime Is More Than a Number
If you've spent any time in the EV charging industry, you've probably heard people talk about 99% uptime.
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Stop Losing Money on Blind Diagnostic Dispatches
Reliability is a critical differentiator in the future of EV charger infrastructure.
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Intelligence Before Dispatch
The rapid growth of electric vehicle (EV) adoption has brought with it a critical challenge: maintaining a vast and growing network of EV chargers.
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Who Owns Reliability?
The previous article in this series ended with a question: if no one sees the full system, and no one controls the full system, then who actually owns reliability?
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The Data Behind the Dashboard
At nearly every conference booth, vendor presentation, and network demo, the same visual appears: a dashboard showing the health of a charging network.
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Reliability Has an Economic Governor
In most charging organizations, reliability improvement is framed as an operational exercise.
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The New Dispatch Stack
Dispatch is usually treated as a logistics problem.
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Why AI Changes Tier 2 Before It Changes Anything Else
Most conversations about AI in EV charging start in the wrong place. They start with dashboards. With smarter alerts.
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Optimizing Tier 2 for Sustainable EV Charging Networks
Most conversations about EV charging reliability still orbit around the same two poles.
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A 97% Uptime Goal Isn’t a Hardware Challenge—It’s a Systems Challenge
For many observers, the reliability challenge in EV charging still sounds like a familiar refrain: “If the chargers were just better, we’d hit 97% uptime.” The underlying assumption is that higher quality hardware, mo…
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Rising Tides Lift All Boats: Why Collaboration Is the Real Competitive Advantage
The electric vehicle (EV) industry is rapidly evolving, and with it comes the critical need for reliable charging infrastructure.
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The Emerging Workforce Behind America’s Charging Infrastructure
For decades, a quiet but essential workforce has kept America’s fueling network running: gas‑pump service technicians.
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What Gas Stations Can Teach Us About Managing DC Fast Chargers
When a gas pump fails, a service truck is dispatched within hours. When a DC fast charger fails, it can sit dark for months.
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Charging Is Not Just Infrastructure — It’s an IoT Asset
If you ask most people to describe an EV charger, they’ll picture a box on a curb — a piece of public infrastructure.
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It Says It’s Up… But Does It Actually Work? Rethinking EV Charging Reliability
When most people talk about EV charging, they talk about uptime.
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5 Key Takeaways From ChargerHelp’s Buyer's Report
EV charging station owners must choose the best vendors and equipment to service their electric vehicle (EV) charging station; however, issues ranging from compliance with protocol standards and certifications, to a l…
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Public Chargers as Necessity: 4 Steps to Improve the Reliability of EV Charging Stations
The number of public electric vehicle (EV) chargers is rising, and EV sales show no signs of slowing down.
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The Toll of Time: How Aging EV Infrastructure Impacts Reliability
As electric vehicle (EV) adoption accelerates, the reliability of charging infrastructure becomes increasingly critical.
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The Scary Truth About EV Charger Reliability (And How to Fix It)
Imagine pulling up to a charger that appears functional, only to find it offline when you need it most.
Read moreWhen Software Fails: The Hidden Costs of Inaccurate Station Reporting
In the rapidly evolving landscape of electric vehicles, providing Reliability as a Service (RaaS) has become a cornerstone of the industry's growth.
Read moreUnderstanding EV Charging Reliability: A Deep Dive into the ChargerHelp Report
As the electric vehicle (EV) market continues to surge, the reliability of charging infrastructure is emerging as one of the most critical challenges.
Read moreReliable EV charging will be crucial this July 4th holiday, as the Great American (Electric) Road Trip takes center stage
Record numbers of Americans are poised to travel for the upcoming July 4th holiday and weekend.
Read moreRaaS Chronicles: Debunking the Simplicity of EV Charger Repair
Welcome to the RaaS Chronicles, where I aim to shed light on the many intricacies and realities of the world of Operations and Maintenance (O&M) in the EV charging realm.
Read moreMeet the Finalists of the Reimagining Pathways to Employment in the US Challenge
MIT Solve is thrilled to announce the 10 finalists of the Reimagining Pathways to Employment in the US Challenge, put forth by the Morgridge Family Foundation, New Profit, CSU Global, IBM, and powered by MIT Solve.
Read moreThese two trailblazing entrepreneurs are getting EV charging stations and people back to work
Edison Energy’s Elana Knopp, Senior Content Writer, recently sat down with Kameale C.
Read moreCharging back to work - Deutsche Bank
ChargerHelp! Founders Kameale C. Terry and Evette Ellis showcased as entrepreneurs in cleantech.
Read moreClimate Stories Episode #1: Kameale C. Terry - Harvard Business School
Fighting for Electric Vehicle Charging Station Reliability.
Read moreEV chargers down? ChargerHelp is training a diverse workforce to fix them - Canary Media
Marshawn Porter is an EV charging station technician and logistics coordinator at ChargerHelp.
Read moreFLO & ChargerHelp! praise EV charging station reliability requirements for Bipartisan Infrastructure
FLO EV Charging and ChargerHelp! praise 97% uptime EV charging station reliability requirements for Bipartisan Infrastructure funding.
Read moreWatt It Takes with Kameale Terry - Powerhouse
ChargerHelp! CEO Kameale C.
Read moreThe Fund Founder Spotlight Interview: Kameale C. Terry of ChargerHelp!
Charging stations need to work if we want people to invest in electric vehicles! This week the Spotlight is on co-founder and CEO, Kameale C.
Read moreCase Study: ChargerHelp Is Making Sense Of Electric Vehicle Repair And Meeting The Future of Work
A merging of workforce development and making sense of the electric vehicle repair industry is at the heart of ChargerHelp!
Read moreMeet ChargerHelp! — The Blue-Collar Startup Behind EV Charging Stations' Growth
Women-led ChargerHelp!
Read moreAgents of Impact: Evette Ellis and Kameale Terry, ChargerHelp - ImpactAlpha
Evette Ellis and Kameale C. Terry of South Los Angeles-based EV charging repair startup ChargerHelp!
Read moreKameale C. Terry - An Equitable Green Economy
- Interview - Video ---
Read moreMeet the Co-Founders of ChargerHelp!
We have the co-founders of ChargerHelp! sharing the journey of creating their Startup! Kameale C.
Read moreChargerHelp! Ensuring Electric Vehicle Charger Station Uptime
It’s rare when a startup can impact one market challenge successfully. And even rarer…two at once. Well, that’s just exactly what Kameale Terry and ChargerHelp!
Read moreHow to Change Careers: Alternative Energy
An inspiring evening about changing careers & working in alternative energy. Online panel discussion + meet fellow career changers.
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