Annual Report

2026 Annual Reliability Report

Discover the disconnect between reported EV charger uptime and actual driver experience in the U.S.

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Download the Report.

Explore the complexities and opportunities within the electric vehicle charging ecosystem.

Kameale C. Terry, Co-Founder & CEO of ChargerHelp

"Earning and retaining EV drivers' trust while delivering an excellent charging experience is a collective responsibility involving all EV stakeholders, from station operators to policymakers to manufacturers. By pursuing a broader set of industry actions, building driver trust, improving data transparency, investing for the long term, and ensuring accountability, we can chart a course toward a more mature, seamless, and reliable EV charging ecosystem."

Kameale C. Terry
Co-Founder & CEO, ChargerHelp

Why this report matters.

71%
of charging attempts are successful
35%
are failures occurring on chargers that appear operational
1.6M
EVs Americans will purchase this year
Figures from the 2025 report — to be updated on release of the 2026 findings.
Inside the Report

The data is in

01
The State of Uptime in 2026

As the EV sector evolves at warp speed, measuring charging performance and driver satisfaction is key to improving reliability.

02
The Real-World EV Driver Experience

A notable obstacle in EV adoption is the lack of reliable EVSE, a critical requirement in a country designed around gas-powered vehicles.

03
From Silos to Collective Success

In the realm of big data, consumer privacy and cybersecurity fears about how and where EV driving information is used pose serious risks to future growth and EV acceptance.

Gain valuable insights into charging speed, user satisfaction, and effective communication strategies to build driver confidence in the expanding EV landscape.

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